Burro and horses about to be gentled by the IWBHA team
As I'm heading out this evening, to traffic school if you must know, a guy in a Comcast uniform raps on the door:
"We are going to be working in your area..." and I think it's a notice that the are going to dig up my streets, yet again. Then he starts his pitch:
"How much are you paying for phone service?"
Me: some ridiculously low number which is probably close to true, but I can't recall exactly and if you are late to traffic school, the instructor doesn't let you in and you have to come back on another day.
Him: "for internet and everything?" and now I realize that he's a salesman, not a lineman. Then he blows it: "We are signing up a lot of people in your neighborhood.."
Dear Comcast guy: I know that's what they teach you in door-to-door salesman school, but it backfires at the palace. I am not a sheep. I don't care what my neighbors are buying. Showing me their completed order slips only annoys me. Would you reveal my order to someone else to make a sale? (answer, duh, yes.)
I'd never experienced this sales approach before I moved to Utah, and I have no explanation for it. Do people really fall for this strategy? I once had a sales pitch for some service (lawn care, curb number painting?) that went along the lines of "your neighborhood services will be consolidated to this date," implying that I had to go along with the herd and they would be along momentarily to collect my credit card data. That didn't work out too well for them.
If you want my currency, put it in writing: the benefits of services offered, and cold hard figures. If you want my trade, you'll send the truck back out to hook me up. Major hint: since we don't look at tv, offering a cable package won't help your cause. Leave my neighbors' business out of it. And when I say I have to go, don't stand on my porch as I'm putting the keys into the car door. It's rude. And I can't be late to traffic school.
Comments (3)
Hello!
I read your blog. Thanks for the feedback. I want to apologize for the salesman's behavior. Actually, I would really like to investigate this matter further, as you point out, some of his practices are unacceptable. If it would not be too much trouble, please email me at We_Can_Help@cable.comcast.com so we can discuss this matter further.
Again, I am sorry for the frustrations we caused. We appreciate the feedback and the opportunity to better serve our customers (and potential customers :)).
Kind Regards,
Melissa M.
Comcast Customer Connect
We_Can_Help@cable.comcast.com
Posted by Melissa M. | July 17, 2008 1:15 PM
Posted on July 17, 2008 13:15
Kind of creepy that they are trolling blogs for customer service but it could just as easily be someone trolling for info.
Sometimes I love technology and sometimes it weirds me out! Love the horses.
Posted by Judy C | July 17, 2008 5:09 PM
Posted on July 17, 2008 17:09
Having a sales pitch like that is horrible!
And truthfully, so is their phone service...but I gotta tell you Sis, their internet cable service is AWESOME!
I hope you email Melissa...and then let us know what happens!
Hope all is well! I heard from our Aussie Sister, she is doing well. Lil guy is gearing up for his birthday, I've decided teaching children to read and write is not productive. Now he can write his own birthday wish list...which is now pages upon pages! LOL
Miss you!
K
Posted by your little sister | July 29, 2008 9:10 PM
Posted on July 29, 2008 21:10